AI integration for your product and operations
We add AI where it saves real time: answering from your documents, reading forms, drafting replies. If a simple rule works better, we’ll tell you.
What we make
Assistants that answer from your documents
Answers drawn from your own manuals, policies and help pages, with links to the source so people can check.
Data from documents
Invoices, forms and contracts read into structured data your systems can use, with uncertain results flagged for a person.
Support triage and reply drafts
Incoming messages sorted by topic and urgency, with draft replies your team edits and sends.
AI features inside your app
Search, summaries or suggestions built into your product, so users always know when they’re reading AI output.
Quality and cost checks
Test sets that measure how often the AI is right, and limits that keep the monthly bill predictable.
Who it’s for
- Your team spends hours copying data out of documents.
- Customers keep asking questions your help pages already answer.
- You want AI in your product but aren’t sure where it actually helps.
Work in this practice
There’s no public case study for this practice yet. Sortaring, our own game, shows how we build.
How it runs here
The task before the model
We start by measuring how the work is done today, so the AI’s value can be measured too.
Honest about limits
If a plain rule, a form or a good search would do the job, we’ll recommend that instead.
Tools we use
OpenAI, Anthropic Claude and Google Gemini through their business APIs, and open-source models when data has to stay on your own servers.
Questions
How do you know it’s working?
We build a test set from real examples and measure accuracy before launch and after every change.
What if AI isn’t the right answer?
Then we’ll say so. Many tasks are better served by a rule, a form or a well-built search.
What happens to our data?
We use only the providers’ business APIs, where your data isn’t used to train their models, and you approve each provider before it sees your data. Where we can, names and contact details are removed before anything reaches a model. If your data can’t leave your servers, we run open-source models there instead.
What does it cost to run?
Running costs depend on volume and the model used. We estimate them before building and set limits so they stay predictable.
Start an AI project
Send a few lines about the task you want to speed up and how it’s done today. We reply within one working day.
- Email: hello@fiveorbits.com
- WhatsApp: [WhatsApp number]